1. Your primary objective is to deliver the highest standards of medical excellence & patient experience by effectively communicating with them.
2. Welcome the patients as the face of the company and understand from the patients their need to visit the clinic, background and nature of complaints, enough to make a diagnosis. Taking and uploading photographs of patients in skin, hair or other cases where required.
3. Recording a short enquiry history, family & past history & treatment taken as per predefined medical protocols and accordingly selecting the relevant protocols in CMS and filling the first observation findings.
4. Conducting basic examination, special tests such as trichoscan, dermascan, body mass analysis, etc. and recording the findings.
5. Concluding the diagnosis and explain the patients about scope of treatments at Dr. Batra’s for their problems, nature of treatments, approximate duration of treatment, statistics of patients treated with similar complaints, expected outcomes, the process of patient care at Dr. Batra’s and cost of the treatment with relevant discounts or schemes.
6. Helping the patient with registration and guiding the patient to case taking to understand the changes in health conditions and provide the best treatment to the patients according to the principles of homoeopathy.
7. Explaining Self-Help to the patients for do’s and don’ts, nutrition and exercise advice and any other relevant advice for the patient to be followed.
8. Making the first prescription in consultation with Clinic Head or Senior Consultant (in normal cases) or Medical Expert Committee (in cases of difficult or rare cases).
9. Doing a periodical review of the case to know the status of improvement in the patient’s condition and explain the same the patient through evidence recorded as photographs, reports or special tests such as trichoscan and dermascan.
10. In cases of aggravated cases or in cases where a difficulty is faced or treatment is not satisfactory, doctor escalates the respective cases to a Senior Consultant or Medical Expert Committee and takes timely help.
11. Making Calendar of Follow up Appointments (Updates) in CMS and providing the same to patient and introducing the patient to the follow-up doctor and CHC.
12. Guide patients at the time of renewal regarding their terms and make relevant updates for the next term. Also help in improving patient base by getting references from well-treated cases.
13. Attending to the courier requests, telephone, email and online consultations in case the patients are unable to visit.
14. To effectively handle daily operations of the clinic as well as ensure that cordial relations are maintained with the patients with an objective to provide them with effective service as well as drive business.
15. To multitask in the clinic across various roles like dispenser, cashier, therapist, etc inorder to ensure that the patients are well attended promptly – who are our first priority – with utmost care & concern.
16. Depending upon business requirements, you shall be trained on our systems and processes at different clinics in the city/region, so that you shall get ample exposure to handle different ailments/patients.

Being a healthcare organization, our goal is Healing People Changing Lives and hence keeping the patients first at all times. This may mean that at times, when other doctors & staff are busy, you may also have to help with other clinic activities like dispensing medicines, providing therapy, etc. inorder to inculcate a spirit of Teamwork and Ownership.

Role & Responsibilities:

The primary responsibilities of the role are as follows:

• Manage every aspect related to Patients right from the patients' entry into the clinic, to their exit.
• Interact with & Counsel Patients.
• Handle Patients' grievances/complaints/issues, and escalate it through the right channel, whenever needed.
• Create, maintain, & update Patients database on a regular basis.
• Efficient management of the Front Desk.
• Handle the clinic team, comprising of the PSE(s) & Accounts Executive(s).
• Multitask to ensure smooth clinic functioning.
• Maintain the desired hygiene & cleanliness standards of the clinic, and ensure the overall upkeep of the clinic

You will be responsible for delivering a warm and caring patient experience while some of responsibilities are illustrated as follows:

• Perform Hair / Skin Therapies such as Grohair ,STM Cell, HVT, Hydrafacials, Medifacials, Laser treatments, Dermaheal ,etc
• Interact with Patients and ensure high degree of customer service.
• Working along with Dermatologist / Doctors in providing Advanced Cosmetic services.
• Working along with Aesthetic advisor/Clinic head and assist him /her in various functioning of the clinic.
• Inventory Management , equipments, consumables upkeep
• Callings for appointments/revenue generation
• Record keeping in system

The primary responsibilities of the role are as follows:

• 60% Call Handling 40% personal interaction.
• Handling Inbound & Outbound calls.
• Dispensing Medicines
• Responsible for Patient Management at the centre
• Intermediate between the Patients and Doctors
• He/ She will be assisting the PCM
• Having skills of interaction with people,
• Reference collection from existing patients
• Handling other clinic responsibilities Only Consultant (OC) Calling
• Follow up calling
• Courier tracking
• Correction of Reference collected

• Cold Calling the Database to maximize capacity utilization
• To convert all enquiries into appointments
• To schedule Appointments
• Follow up with Missed Appointments
• Provide information about services
• Handling customer queries