Some of the innovations at Dr Batra’s™ that changed the face of homeopathy include:
Electronic prescriptions: Dr Batra’s™ was the first ever company to provide electronic prescriptions. It was an important innovation in the healthcare industry, considering that America alone had around 70,000 deaths reported due to inability to read hand-written prescriptions. Electronic prescriptions ruled out the possibility of human error occurring due to hand written prescriptions, thereby benefitting the patients immensely.
Enterprise resource planning (ERP): Dr Batra’s™ cutting edge ERP system stores patients’ medical histories and treatment details online. The company was the first to maintain online records of patients’ case histories and seamlessly integrate network access to patients’ databases for research and evaluation studies across its clinics. On the first visit itself all data of patient/ reports/ investigation and treatment given is recorded so the patient does not have to carry any data on his subsequent visits. All prescriptions are stored date/ month/ year wise so retrieval of data is one click away. Unique patient ID is generated with which patient records can be accessed from any of the 200 branches of Dr Batra’s™ including in India and Dubai.
Pioneered the use of Internet to treat patients online: Dr Batra’s™ introduced the brick and click method for the first time in homeopathy. Patients from anywhere in the world can get consultation and treatment through the internet. There is no time and space barrier. We currently cater to people from over 86 countries through our cyber clinic.
Tele-homeopathy: The company was the first to pioneer Tele-Homeopathy clinic to facilitate doctor-patient interaction across various geographies through video-conferencing for consultation or a second opinion. A rare genetic disorder in one of our patients Wiskott-Aldrich Syndrome (WAS) was treated by us through video-conference. Through tele-homeopathy, the case was evaluated by a specialist doctors including Dermatologist, Pediatrician, Physician, Chest Physician, Nutritionist and Senior Homeopaths.
Blister packing of medicines: Dr Batra’s™ is the first homeopathic corporate in India to introduce blister packing of the traditional white pills. This helps retain the medicinal properties of the homeopathic pills in the purest form till it is consumed by the patient. The patient gets a right dosage and can take it without even touching the medicine by hand.
m-health: Dr Batra’s™ introduced m-health, a mobile app to enable patients to get treatment through their mobile. Through this technology, patients can receive immediate response to their queries as well as guidance on the process of starting the treatment. One can also request for medicines by courier. This app is presently available only in India.
Mystery Audits: An American company conducts third-party mystery audit across all the Dr Batra’s™ clinics. This helps keep track of performance of every person involved in delivering quality healthcare service to our patients as well as to maintain the value of the brand.
Measuring medical outcomes: We have in place well-defined disease protocols for measuring medical outcomes through scientific parameters. For example, to measure hair loss and for an analysis of the scalp, we have video microscopic imaging technology in place, which enlarges the hair scalp 200 times and can predict baldness five years before it occurs.
Standardization of treatment: Treatment at Dr Batra’s™ is standardized through medical protocols that are followed by all our doctors across all our branches for optimum patient benefit. The software doesn’t allow the doctor to move ahead to the next field unless the set international protocols are followed.
Knowledge Portal: This online portal allows multiple doctors (around 400 doctors across our branches) to view cases of patients from any of our clinics. Thus, the patient gets the benefit of multi-doctor consultation.
Medical advisory board
We have a medical advisory board that includes super specialty MDs from 12 top specialties including cardiology, paediatrics, gynaecology, gastroenterology, trichology, dermatology, psychotherapy and de-addiction therapy. These medical MDs set international medical protocols, train our doctors and provide second opinion in difficult cases.
Dr Batra’s™ has always believed in improving effectiveness, efficiency, safety and security of its treatment services for its patients while delivering quality healthcare worldwide.